Refunds, Returns, and Cancellation Policy
Last Updated: Aug 01 2018Last
All defined terms used below shall have the meanings set forth in our Terms and Conditions. See TERMS AND CONDITIONS.
Non-subscription products: Orders submitted online, by phone, or otherwise are processed immediately and may not be canceled. Returns, refunds or compensations of any kind will need to wait until the products have been delivered.
Subscription and auto-renewing products: Subscriptions can be canceled at any time. Once an order has been placed or an auto-renewing subscription charge has been processed there will be a waiting period for a refund or return until the products have been delivered. If products are unable to be delivered successfully those issues will need to be investigated on a case by case basis to determine if a refund or replacement is warranted.
Once an item of merchandise is delivered, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases][include any that are applicable]. These items are not eligible for return, refund or exchange.
To initiate a return, please email us at [email protected] We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at 1 W Campbell Ave, #2058, Phoenix, AZ, 85013.
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange or to impose different or additional conditions. In cases where returns, refunds, exchanges or other forms of compensation are happening to frequently, we reserve the right to cancel service and stop future orders.